Terms and Conditions

Mystic Adventures respects the privacy of its guests and is committed to protecting personal information in accordance with applicable laws and industry best practices.

Information We Collect

We may collect personal information including names, addresses, telephone numbers, email addresses, passport details, emergency contact information, travel preferences, dietary requirements, medical information voluntarily provided by guests, and payment-related information necessary to process bookings.

Purpose of Collection

Personal information is collected solely for the purpose of arranging and delivering travel services, processing reservations, securing permits, obtaining flights, arranging accommodation, providing customer support, complying with legal obligations, and improving our services.

Sharing of Information

Mystic Adventures may share relevant information with government authorities, airlines, hotels, lodges, transport providers, insurance providers, emergency service providers, and other suppliers involved in delivering the booked travel services.

Data Security

Mystic Adventures takes reasonable administrative, technical, and organizational measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction.

Website Usage

Our website may contain embedded content from third-party websites. Such content behaves in the same manner as if the visitor has accessed the third-party website directly. These websites may collect data, use cookies, and monitor interactions according to their own privacy policies.

Retention of Information

Personal information shall only be retained for as long as reasonably necessary to fulfill booking requirements, legal obligations, accounting requirements, or dispute resolution purposes.

By making a booking with Mystic Adventures, guests consent to the collection, use, storage, and processing of their personal information for legitimate business purposes associated with their travel arrangements.

Guests are required to comply with all applicable laws, regulations, park rules, conservation guidelines, safety procedures, and instructions provided by guides, drivers, tour leaders, accommodation staff, and authorized representatives of Mystic Adventures.

Guests shall conduct themselves in a respectful manner toward fellow travelers, staff members, local communities, wildlife, and property.

The following behavior may result in immediate removal from a safari without refund:

• Illegal activities.
• Harassment or discrimination.
• Violent, abusive, or threatening conduct.
• Excessive intoxication.
• Possession or use of illegal drugs.
• Failure to follow safety instructions.
• Behavior that endangers wildlife, other guests, staff, or local communities.
• Deliberate damage to vehicles, accommodations, equipment, or property.

Any additional costs arising from such removal shall be the sole responsibility of the guest.

Guests are solely responsible for ensuring that they are medically fit for travel and participation in all booked activities.

Mystic Adventures does not provide medical advice and is not responsible for obtaining vaccinations, medications, health certificates, passports, visas, or other travel documentation required by any destination or transit country.

Guests are responsible for complying with all vaccination requirements, health regulations, immigration requirements, and entry conditions imposed by relevant authorities.

Where included in a safari package, emergency evacuation membership or flying doctor coverage may be arranged through an independent service provider. Such coverage remains subject to the terms, conditions, limitations, and exclusions of the respective provider.

Guests shall be responsible for all medical expenses, evacuation costs, rescue costs, hospitalization expenses, and repatriation costs not covered by their insurance policy.

Mystic Adventures shall not be liable for any loss, delay, injury, damage, cancellation, amendment, reduction in services, or failure to perform any obligation resulting from events beyond its reasonable control.

Such events include, but are not limited to, acts of God, floods, earthquakes, severe weather, fire, disease outbreaks, epidemics, pandemics, Ebola outbreaks, government restrictions, border closures, park closures, airline disruptions, supplier insolvency, labor disputes, strikes, lockouts, civil unrest, riots, terrorism, war, political instability, security threats, transportation failures, or any other extraordinary circumstance beyond the reasonable control of Mystic Adventures.

In the event of a force majeure occurrence, Mystic Adventures reserves the right to modify, postpone, reroute, substitute, or cancel any part of the itinerary without liability. Any refunds shall be limited to recoverable amounts received from third-party suppliers after deduction of any unrecoverable costs, fees, charges, and expenses.