FAQ

Covid-19 Postponement and Cancellation Policy

Mystic Adventures, its owners, agents and employees understand that all bookings made prior to the outbreak of COVID-19 may need to be postponed to a later date, due to travel restrictions and government lockdown laws. Should the new booking dates not be convenient, deposit values can be used on any other Safari, dependent on T+C’s of operators and suppliers used for the said tour.

As of the 1st of January 2022, unless restricted by government, no travel plans will be allowed to be postponed without details of Country rules regarding travel bans, this will mean that should you be freely able to travel, you will need to seek out compensation from your own travel insurance to cover all costs associated with the trip (airline tickets, transfers) and the 50% non-refundable deposit, as your travel will be deemed cancelled and our Standard Terms as per point 7 will be applied.

All guests will be dealt with on an individual basis and support for guests during these new travel times will continue

Yes. Please see details of our payment policies and request a credit card authorization form from operations@mysticadventuresug.com

All guests must take out travel insurance before a trip. The minimum cover should be covering the following three stipulations:

• Repatriation
• Medical Cover & Evacuation
• Travel Changes or Cancellation Cover

All guests should use reputable insurance companies from within your own home country. Repatriation of you or your remains will depend on whom you have taken your travel Insurance out with.

Credit card providers will include travel insurance should you use your card to purchase the tour/safari. Please ensure that the values covered by them cover your trip and also include the three minimum requirements:

• Repatriation
• Medical Cover & Evacuation
• Travel Changes or Cancellation Cover

Yes. Our operations department is at your service, please email operations@mysticadventuresug.com

We keep a copy of your passport on file, it is proof of ID, it helps us with booking your internal flights on your trip, it will be copied and kept with your Insurance documentation as a copy with our guide. Some hotels request your passport copy on check-in and we will provide this so you will not have to part with your passport on arrival at these hotels.

We suggest that you speak to your local travel clinic, but a good idea of vaccinations needed and suggested for African travel.
Compulsory Vaccination for Uganda is a Yellow Fever inoculation.

Yes, you do require a Visa at entry point of Uganda. Please chat to your travel co-ordinator when planning your itinerary and they will be able to offer advice and guidance on Visa requirements which may be relevant for your specific itinerary.

Best Season to Visit
Uganda is a year-round destination, but the best time for this itinerary is during the dry seasons, when wildlife viewing and trekking conditions are optimal.
June to August & December to February (Peak & Dry Season):
Best for gorilla and chimpanzee trekking as trails are drier and fruiting trees are closer hence the trekking distance is shorter.
Excellent for game viewing in the savannah parks since the grass is shorter and the park tracks are fully accessible.
Warm and sunny weather with less rains coming down.
A great season of photography for those interested in bright light.

March to May & September to November (Rainy/Low Season):
Lush landscapes and fewer crowds.
More affordable lodge rates
Some roads and trekking trails may be muddy and challenging but fun at times.
Great color of different shades for those interested in dramatic moments in photography.

There is no simple answer for this but what we can say is that we don’t discriminate by camera brand, model, gear, experience or preference. Our tours are as much about the experience as they are about photography. That being said, we would be happy to connect with you and help ensure that you are adequately prepared for your time on safari with us.

Each of our tours is accompanied by a suggested packing list but, in general, we would suggest:

• Lightweight trousers or shorts and t-shirts are ideal for the daytime
• A jacket and/or fleece for the early mornings and evenings.
• Please remember South Uganda cold (Chilly) temperatures can be bitter, extra layers, warm socks and a woolly hat would be suggested for early morning and late evening.
• Sturdy walking / hiking shoes, for on the vehicle

Other items we would suggest you bring along with you include:

• Sunscreen & hat
• Hiking pole and gloves in case your itinerary has forest walk
• Comfortable Shoes, Sandals
• Flip Flops are useful to wear during the day
• A Torch or headlamp
• Binoculars
• Please do not forget to pack your medication, and a spare set of spectacles or contact lenses if you wear these.

Typically, the weight restrictions on smaller aircraft used for internal flights between detitanations is set at a very strict limit of 15kg’s per person including any camera bags and hand luggage. In special cases Mystic Adventures has already purchased additional freight seats for our group departures which will provide guests with an additional weight allowance to cater for camera gear. The total amount of weight allowed per guests is itinerary specific and will be communicated to you by our safari logistics team well in advance. In addition to this there are a number of guidelines to keep in mind regarding the dimensions and structure of your luggage (no wheels, no hard cases etc etc). It is important that you are fully aware of the restrictions and limitations pertaining to internal flights in your safari itinerary and our team will share these with you in your detailed itinerary.

Please carry cash for gratuities and for emergencies, please always keep these on you for safe keeping.

A single supplement is an additional charge applied by lodges and camps when a guest occupies a double/twin room on a single basis. This fee is usually 50% of the per person sharing nightly rate. Since most of our travellers are single guests wanting their own private room we have costed the vast majority of our itineraries on a single basis and used our relationships with the various suppliers to waive and reduce the single supplement charged by the lodges wherever possible.

A private guided experience is centred around you & your enjoyment. You’ll travel in the company of a professional Mystic Adventures guide for the entire duration of the tour. It’s private and exclusive and therefore offers you the opportunity to enjoy the thrill of being on safari to the fullest, all whilst being in the company of a guide and host who’s sole purpose is to ensure that you are taken care of beyond your expectation, from start to finish.

This depends on the kind of activities we are going for but options range from closed SUVs, closed 9-seater van with pop-top roofs to closed 6-seater Toyota Land Cruisers with pop-top roofs.

Following receipt of an online booking form, we can hold space on a provisional basis for a maximum period of 14 days, after which the space will auto-release. A tour booking is confirmed only upon receipt of a 50% deposit payment

The sooner the better! Our most popular tours tend to sell out more than a year in advance and we encourage guests to secure their space on the tour of their choice as soon as possible.

Our team in the office is on standby to assist with any flight related challenges, including delayed flights, missing luggage and early online check-ins. However, none of this can be amended or attended to without the booking reference and correct passenger details.

Yes, they most likely will, but bearing in mind that in a high-pressured situation, time is of the essence. Utilizing this air evacuation will be able to get you into Kampala or Entebbe without hesitation, at which stage your own travel insurance can take over with the relevant hospital admission and/or treatment.